Terms and conditions

  • Check-in / Out
  • Check-in is at 3 pm.
    Check-out is at 11 am.

  • Same day booking
  • Please note, we are unable to accept same-day reservations after 9 pm

  • Payments
  • Non-refundable booking payment is processed at the time of booking.

    Flexible booking payment is made upon check-in.

    For bookings received through online agents, the room payment will be made upon check-in.

  • Non-flexible bookings
  • Full payment is required at the time of the booking. If the booking is cancelled or modified, the total price of the reservation is non-refundable and non-transferable.

  • Flexible bookings
  • A valid credit card is required to secure your booking and a strict 48-hour cancellation policy applies. If the booking is cancelled or modified before 12pm (noon) two days prior to your arrival, no fee will be charged. If cancelled or modified later, the total price of the reservation will be charged. These flexible terms do not apply to group bookings of five or more rooms.

  • Hotel cancellation policy
  • We reserve the right to cancel any booking within 30 days notice of check-in date. If prepaid, total cost of booking will be refunded.

  • Block-out dates and cancellation
  • During peak periods and block-out dates, including New Year’s Eve, a 14-day cancellation policy will apply. Our corporate rate will not be available during block-out dates.

  • Cashless
  • Due to the COVID-19 pandemic, to limit the spread of the virus both the hotel and onsite cafe do not accept cash as a payment method. Only card payments are accepted.

  • Credit card fees
  • Processing charges of 2% are applied to Mastercard & Visa transactions and 4% for American Express.

  • Minimum age policy
  • We do not accept children under the age of 18 at the hotel.

  • Breakfast Rate
  • The breakfast option is valued at $28. Guests can choose any combination of menu items to a total value of $28. This is purchased on a per night per person basis.

  • No show policy
  • Failure to arrive on the date specified will result in the cancellation of your booking and will incur a charge equal to the accommodation package cost.

  • Booking amendments
  • In the event of travel plan changes, guests will be able to amend their booking dates (subject to hotel Cancellation Policy). Please note by doing this, hotel rates will fluctuate daily and booking dates that are adjusted will absorb the most current rate available on the day of the amendment.

  • Atrium Lounges
  • Please note atrium lounges are only available to be used until 10pm. This is a measure to prevent noise from disturbing other guest’s stay.

  • Eviction policy
  • Ebb Dunedin may evict a guest without warning or refund of their stay due to demonstration of, but not limited to, the following:
    – Intoxication,
    – Antisocial behaviour
    – Physical or verbal abuse of staff or other guests
    – Wilful damage to the room, hotel and its contents
    – Excessive noise
    – Ignoring the advice or requests of hotel staff
    – Smoking in the hotel
    – Exceeding the maximum number of guests in the room at any time.

  • Photo identification
  • Valid photo identification (ID) matching the name of the main guest within the reservation must be presented at time of check-in. This is required in order to verify your identity for hotel security purposes and to protect the credit card holder. A valid driver’s license, issued proof of age card or an international passport are all acceptable forms of photo identification. This ID may be copied and securely stored as record that we have verified who you are and your authority to use your credit card to combat increasing credit card fraud. As per our privacy policy, any personal information contained on the collected identification will not be on-sold, will be securely stored and carefully disposed of at the end of its usefulness.

  • Group booking policy
  • Bookings of five or more rooms will be classed as a ‘group booking’ and as such additional conditions apply:
    – A full rooming list is required five days before arrival
    – Pre-payment in full is required 14 days before arrival
    – Bookings cannot be cancelled or amended once pre-payment has been made

  • Mini Bar
  • Consumption of mini-bar food and beverages is at the expense of guest. Tea and coffee are complimentary, level 4 rooms and suite include two bottles of complimentary water. Guests should advise of consumption upon check-out. Any consumption found not stated by guest on checkout will be charged to the nominated credit card at prices defined in mini bar menu.

  • Room occupancy
  • Rooms are available overnight for a maximum of two adults. When having guests to your room, no more than four adults are permitted in the room at once.

  • Smoking policy
  • Please be advised that this is a non-smoking and vaping hotel, including all rooms, terraces. and public areas. If there is evidence of smoking in the rooms or balconies, a cleaning fee will apply (NZD$1,000 max).

  • Room Damage, Theft & Cleaning Policy
  • Guests that depart their room in an unpardonable state that requires excessive cleaning and extra time will incur additional cleaning charges. This will be processed against the nominated card used to guarantee incidentals from arrival. Furthermore, any damages made by guests will be on-charged. The damage recovery fee will include labour and materials. Any items taken from the room on departure will also be on-charged at the cost of replacement.

  • Photography policy
  • Any photography of our space for commercials, film or marketing use for another brand or company will need prior approval by our general manger.

  • Events policy
  • Please note that Ebb Dunedin is an accommodation only hotel and we do not offer our rooms for hire to host or will not allow any events hosted out of the rooms. In the interest of other guests, we only allow a maximum of four people per room at any time. Failure to adhere to this policy may result in eviction.

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